Website Terms of Use

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
    • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
    • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
    • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
    • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
    • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

      • name and job title
      • contact information including email address
      • demographic information such as postcode, preferences and interests
      • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

      • Internal record keeping.
      • We may use the information to improve our products and services.
      • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
      • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

      • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
      • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Returns & Warranty Policy


For Products distributed by AZOD Australia (ABN: 67 600 168 367)


AZOD warrants that, during the Warranty Period, the Product will, with normal use and service, be free from faulty parts, manufacture of workmanship.

The Warranty Period for;

(a) All Brand New products - 12 Months Manufacture Warranty from the date of purchase;
(b) Refurbished Mobile Phones is 3 months from the date of purchase;
(c) All Refurbished Tablets, Readers and iPads, is 3 months from the date of purchase; and
(d) All other Products and their standard AZOD accessories is 3 months from the date of purchase unless specified differently.

This Warranty is valid only for Products that are purchased in Australia or New Zealand and sourced from AZOD Australia (ABN: 67 600 168 367)

The customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive and services under this warranty.

AZOD will provide a repair, replacement or refund on any item within two weeks of the item being received by the customer.

For any claim made two weeks or more after the customer has received the item, a repair will be arranged or, if unrepairable, a replacement will be offered. A refund will not be granted after this initial two week period.

This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.

Please Note: If an item is to be returned after 2 weeks, the amount refunded will be at the current buy back value of the phone which is at AZOD's discretion depending on the condition of the phone (device).

The warranty does not apply where damage is caused by other factors, including without limitation:
(a) Normal wear and tear;
(b) Abuse, mishandling, accident or failure to follow operating instructions;
(c) Leaking batteries, exposure to liquid or infiltration of foreign particles;
(d) Servicing or modification (including software modification) of the Product other than by AZOD, their authorised service agents or, where applicable, another member of the AZOD International Service Network;
(e) Use of the Product with unsuitable accessories;
(f) Use of the Product with other accessories, attachments, product supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) that do not conform to AZOD specifications; or
(g) Shipment or other transit. If shipping insurance is not taken out the item is purchased AZOD Australia will not be responsible for damage or loss in transit. Our liability ends once the item has left our premises and tracking details have been provided to the customer.
(h) Apple iOS or Android Software updates causing hardware faults including but not limited to decreased battery life, system errors or bricked devices due to Jailbreak or alike are not covered under warranty. It is recommended to backup your device before any software update in the unlikely event the device has an irrecoverable error to avoid loss of data.

This warranty does not cover:
(a) The replacement of any consumables
(b) Software related issues, viruses, or other externally downloaded software;
(c) Software included with hardware;
(d) Repair or replacement of any Product damaged during transit to or from AZOD; or
(e) Any loss or consequential damage (hardware or software) incurred while the Product is being repaired. It is recommended that the customer does a full back up of all software on their device as we will not be held responsible if data is missing during a repair.
(f) The Consumer will be notified for any parts or labour charges not covered by this limited warranty. The Consumer shall be responsible for expenses related to reinstallation of the Product.
(g) Repaired Product will be warranted for thirty (30) days from the date of repair. Should the product not be repaired, we reserve the right to send it to 2nd repair centre before looking for the other option, ie: provide the same or better condition item replacement.
(h) The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorised modifications, unauthorised connections, unauthorised repair including but not limited to use of unauthorised spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of AZOD Australia, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product which can relate to items being mishandled or excessive force used when using the touch screen or buttons on the device.
(i) If screens or buttons become irresponsive this will not be covered under our limited warranty as this will be deemed a result of the item being dropped (ie. cracked screen) or mishandled with excessive force.
(j). AZOD Australia is reserved to reject warranty.

Transportation Charges

The customer is responsible for all transportation, insurance, duties and other similar charges for all returned products and must ensure that the product(s) are properly packaged for shipping. Shipping damages, resulting from improper packaging will be the customer’s responsibility and not covered under the warranty policy. You must contact the respective carrier directly to initiate claims for said damage.

AZOD Australia will be responsible for the shipping cost for returning the products back to the customer (in-warranty service products only). Unless requested, the shipping method will be Australia Post Express, or equivalent.

This warranty is to be read together with any benefits that AZOD may provide to a consumer under statute.

This clause relates to goods supplied in Australia only:

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

You have rights and benefits under the consumer laws in your jurisdiction. Without detracting from these rights or benefits, AZOD excludes all liability in respect of the Product for any other loss which is not reasonable foreseeable from a failure of this Product, which may include liability for negligence, loss of tape/card, loss of images, loss of expenditure associated with the Product and loss of enjoyment.

Instructions for making a warranty claim are included in the enclosed materials.

If the warranty claim is not accepted:
(a) AZOD will inform the Customer;
(b) If requested to do so by the Customer, AZOD will repair the Product provided the usual charges for such repair are paid; and
(c) If applicable, the Customer will be responsible for all costs associated with collection of the Product from AZOD or if shipping is requested, the shipping cost is paid by customer.
(d) Please ensure to give the adequate fault description on RA form, sufficient foam protection and Original Invoice when returning the faulty items. Items not meeting these requirements will be returned with AU$10.00 charge

Replacement and repair under warranty

We will replace any product that is considered to be “Dead on Arrival” provided that you have returned it to us in original condition within 7 days. Other products will be assessed and repaired. The time we need to complete repairs depends on the availability of components and software. Once the repairs are completed we will email you to let you know that the product is ready to be collected from our service centre or sent back to you.


    1. Refunds will be provided only within 14 days of purchase of the item. After this time we will continue to service the product under warranty. If you still want to return the item we can only offer to buy back the phone at the current buyback price.
    2. We will only provide a refund if the customer removes all locks (passcode) and iCloud details from the device to ensure we can repair the item. The item must not be IMEI blocked and free from all accounts that are linked to that device.


    The process for a warranty claim is as follows:

    You must inform AZOD as soon as the warranty claim arises and provide a written description of the fault forwarded to

    You must send to AZOD your original proof of purchase and your written description of the fault (including image samples and any other relevant material); and subject to the applicable consumer laws in your jurisdiction, you must pay for all packing, freight and insurance costs for transit of the Product to AZOD.

    If the warranty claim is accepted AZOD will, subject to the applicable consumer laws in your jurisdiction, at its cost:
    (a) Repair or replace any faulty parts or rectify any faulty workmanship; and
    (b) Return the Product to you.

    For all Warranty Claims please forward your enquiry to:
    AZOD Australia
    Warranty Claims
    485A Keilor Rd,
    Niddrie, VIC 3042

    Customer Service:

    • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
    • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

    Security Policy

    We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software and email filters act to protect all our electronic information.

    We do not store credit card information, we securely submit credit card information to our bank for processing.

    Repair Policy

    The phone may be completely reformatted when repaired. Data may be lost.

    We are not responsible if further damage is done to the phone due to the device already being damaged.

      Time frame for repairs

      Repairs will generally be completed within 24 hours of being received except for in cases where the specific part required is not available or further detailed repair work is required to test and ensure your device is properly inspected and working.